F.A.Q
Ā If you have any questions regarding our website or products, please take a few minutesĀ to review the below questions and answers. If your question is still notĀ answered, Please contact us.
Ā Ā Ā Q.What currency is used?
Ā Ā Ā A.Ā All prices on our site are in USD and for currency conversion rates customers may checkĀ www.xe.comĀ
Ā Ā Q.What is your shipping charge?
Ā Ā A.Please kindly refer to the Shipping for details,thank you .
Ā Ā Q.What is your privacy policy?
Ā Ā A.YOUR PRIVACY IS IMPORTANT TO US.Ā
Ā Ā Ā Ā Ā All personal information submitted by our visitors is used only by ShopifyĀ to process orders, which have been placed by our customers;Ā or to answer your inquiries about our products, or services.
Ā Ā Ā Ā We protect your privacy by encrypting all order information, which is sent via secure server to us. All information remains secure. We striveĀ toĀ Ā treat you the way we want to be treated. We do not sell, rent or transmit personal information to other organizations.
Ā Ā Ā Q.What if I do not have a credit card
Ā Ā A. Besides Paypal,Visa or Mastercard we also acceptĀ āāBANK WIRE,Ā WESTERN UNION,MONEYGRAMĀ , transfer and international moneyĀ orders.Ā
Ā Ā Q.Do you ship to UK, USA,Ā Australia etc....?
Ā Ā A.Ā Yes we ship worldwide. And do worldwide drop ship for our customers.
Ā Ā Q.How soon Can I get the products I ordered?
Ā Ā A.Ā All orders are shipped out by DHL or EMS express way within 3-5 days for exotic leather Products and accessories .For other products,we will use EMS or EUB to send out. You may like to contact yourĀ nearestĀ postĀ officeĀ ifĀ youĀ do not receive the mailĀ afterĀ waiting for aĀ reasonable lengthĀ ofĀ timeĀ asĀ itĀ mightĀ have Ā beenĀ heldĀ inĀ theĀ postĀ office if unclaimed duringĀ the initialĀ delivery.
Each customer will beĀ contacted with tracking information and instructions on how to track the packageĀ as soon as the order is shipped.
Ā Ā Ā Ā Q. Ā Ā May I pay extra for rush delivery?Ā
Ā Ā Ā Ā A. Ā Yes,you can pay extra for rush delivery. For DHLĀ , Delivery is Ā 3-7 business days .EMS, the package will take 5-15days isĀ required.
Ā Ā Ā Q. Will I receive the exact bag in your photos?
Ā Ā Ā A.Yes buyers will receive the exact bag as photographed. The same EXACT bagsĀ . We guarantee that they are EXACTLY theĀ same orĀ Ā your money back .That is how confident we are in our products andĀ their quality.
Ā Ā Ā Q.Do you offer WholesaleĀ Ā Ā Ā
Ā Ā Ā A.We provide lower prices for larger alsoĀ weĀ manufacture orders customs designs,OEMĀ productsĀ toĀ customerĀ specification.YouĀ are welcomeĀ Ā to place an order forĀ yourĀ designsĀ toĀ be manufacturedĀ orĀ productsĀ toĀ beĀ made Ā with Ā yourĀ logo/Ā brand onĀ them.
Ā Ā Ā Q. Will I be charged any import duties?
Ā Ā Ā A.We always declare our packages right so there is a less than 1% chance of a customer being charged for import .In the rare event thatĀ Ā a buyer is charged,Ā import tax is the sole responsibility of the buyer.
Ā Ā Ā Q.Are all the bags on your website inĀ stock?Ā Ā Ā AĀ YesĀ everythingĀ onlineĀ isĀ inĀ stockĀ andĀ readyĀ toĀ ship.IfĀ theĀ orderĀ isĀ outĀ ofĀ stock,weĀ wil contactĀ theĀ customerĀ immediatelyĀ toĀ notifyĀ themĀ anyĀ delay.youĀ can chooseĀ anyĀ styleĀ in theĀ storeĀ as replacementĀ inĀ thatĀ case or make to order for you.
Ā Ā Ā Q.What is your Guarantee
Ā Ā Ā A.We guarantee 100% satisfaction. If you are in any way unsatisfied, you can return for a refund as long as you abide by our return policy.Ā
Ā Ā Ā If your item isĀ lost we will reship once .Please see below for more info on our Guarantee
Ā Ā Ā Q. What is your customs guarantee
Ā Ā Ā A. Our shipping dateĀ is guaranteed. That means guaranteed through customs andĀ guaranteed delivery to your door! If the package lostĀ onĀ Ā transportation we will reship once at our expense.In order to guarantee a secure route through customs and avoid highĀ import taxes andĀ duties,Ā We mark the package at a low value. Please note that theĀ declared contents on your package has nothing to do with the true value,content orĀ Ā material of your item. We only declare it as such to avoid our customers from paying high import duties on their items.
Ā Ā Q. Ā What is your product guarantee?
Ā Ā A.Our number one priority is customer satisfaction. Our objective is to ensure our customers areĀ happyĀ Ā with their purchase and the service Ā they receive so they will return to buy from us again and again. We are interested in a long term business relationship based on trust, service,Ā Ā and quality. We work very hard to ensureĀ only the very best quality product is delivered to all of our customers promptly. Top grade materialsĀ and meticulous attention to detail.Ā
Ā Ā Q.Ā HowĀ toĀ takeĀ careĀ ofĀ genuineĀ exoticĀ leatherĀ products Ā Ā
Ā Ā Ā A.To keep a fine leather product looking new and lustrous, it should be properly cared for. A regular cleaning with a soft brush or dryĀ cloth isĀ essential for preserving the life of your leather goods. After considerable use or afterleather product has gotten muddy or extremely dirty itĀ shouldĀ Ā beĀ thoroughly cleaned down to its pours. After a deep cleaning, a leather product should then be conditioned to replenish the lostĀ emollients.Ā Ā Ā Ā
Ā Ā Again,there are many products available but their basic premise is the same. Add moisture to leather to seal it and keep it fromdrying. Ā A goodĀ product to use is URAD- leather cleaner, conditioner and protectant for any color leather. URAD opens the pores of the leather,liftsĀ Ā the dirt out toĀ be carried away on a sponge,and it has lanolin in it that provides the conditioning and carnauba sap to provide the Ā protection.You can get moreĀ detail on URAD and purchase at Ā www.urad.com.Ā
Ā NeverĀ useĀ conditionersĀ notĀ formulatedĀ forĀ useĀ onĀ leather. Ā Ā
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Q.I HeardĀ exoticĀ leatherĀ speciesĀ areĀ onlyĀ killedĀ onlyĀ forĀ theirĀ skinĀ often skinnedĀ aliveĀ Ā and Ā discarded, isĀ this true?Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā Ā
Ā Ā Ā A.Ā Ā Ā ExoticĀ leatherĀ andĀ skinsĀ areĀ anĀ animalĀ productļ¼natural,Ā renewable. All of our products displayed are 100% Ā comingĀ fromĀ our breedingĀ programsĀ andĀ farmsĀ worldwide.Ā All of the leather we used are with CITIES crocodileĀ leather Barcode orĀ QR code to certify this from verified farm or imported certification.
Ā TheĀ exoticĀ leatherĀ tradeĀ isĀ carefullyĀ regulatedĀ byĀ Ā internationalĀ governmentĀ wildlife departmentsĀ suchĀ asĀ CITESĀ .Fish andĀ Wildlife.Ā
Ā Ā Rossie virenĀ doesĀ notĀ condone,Ā trade,orĀ doĀ business regardingĀ anyĀ endangered species Ā orĀ near-endangeredĀ species.
Ā Ā Ā If you still have any questions please contact usĀ at rossieviren@gmail.com.
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Ā Ā Ā Thank you !
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Ā Ā Ā Rossieviren.com Team
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